Frequently Asked Questions
Everything you need to know about our premium sushi kits and fresh ingredients.
How do you ensure the freshness of the fish during shipping?
We use specialized temperature-controlled packaging and vacuum-sealing technology combined with dry ice or gel packs to ensure your seafood remains at sushi-grade temperatures throughout the transit process.
Do you offer delivery on weekends?
To ensure maximum freshness, we currently ship Monday through Thursday for weekday delivery. We avoid weekend transit times to prevent your order from sitting in a courier warehouse.
Are your products suitable for beginners?
Absolutely! Our DIY Sushi Kits come with step-by-step instructions, and our 'Sushi Essentials' blog provides video tutorials for everything from seasoning rice to mastering the rolling technique.
What is your return policy for perishable items?
Due to the nature of fresh food, we cannot accept returns. However, if your order arrives damaged or not at the correct temperature, please contact us within 24 hours for a full refund or replacement.
Is your fish sustainably sourced?
Yes, we prioritize ethical sourcing. We work exclusively with suppliers who follow sustainable fishing practices and hold certifications such as MSC (Marine Stewardship Council).
Do you provide gluten-free options?
Yes, we offer a wide range of gluten-free products, including Tamari (gluten-free soy sauce), pickled ginger, and naturally gluten-free sushi rice.