Returns & Exchanges

At SushiSushi, we strive to ensure your ingredients arrive in peak condition; however, due to the perishable nature of our products, returns are handled with specific care to maintain safety standards. If you are not satisfied with your non-perishable equipment or shelf-stable goods, we offer a 30-day return window for unopened items.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check all items for freshness or damage, especially temperature-sensitive ingredients like sashimi-grade fish or roe.

• 2.
  Contact Support

  If there is an issue with your order, email our team within 24 hours of receipt with your order number and clear photos of the items in question.

• 3.
  Prepare Return Package

  For non-perishable tools and pantry staples, ensure the items are in their original, unopened packaging before placing them in a secure shipping box.

• 4.
  Receive Refund or Replacement

  Once your claim is approved or your return is received at our warehouse, we will issue a full refund to your original payment method or dispatch a fresh replacement.